No matter if it is for business meetings with international clients, speaking with limited English proficient customers (LEPs), or working with family members – telephone interpreting services offer fast, convenient, and cost-effective help that meets any of these criteria.
Cost-effectiveness
Telephone interpreting services have become an increasingly popular way for businesses and healthcare providers to provide language access. That is because it offers a cost-effective solution for their interpreting needs. It does this by eliminating the costly travel expenses necessitated by in-person translation.
Not only is this an efficient and cost-effective method of providing language access for clients and employees in multilingual environments, but it is also especially useful when an on-site interpreter may not be readily available – for instance when speaking to someone on vacation or in another country.
Make sure that you are getting the best value out of your telephone interpretation provider by inquiring about key aspects such as how quickly they connect clients with an interpreter. You should be able to get connected in less than 45 seconds (measured from when the phone rings at the provider until when an interpreter answers).
It is also important to ask about any equipment necessary for using their service – many providers recommend certain types of speakerphones that will ensure quality interpretation without distortions in voice quality.
Confidentiality
Maintaining confidentiality when providing interpreter services is a core element of professional conduct since interpreters are exposed to sensitive, personal, and confidential data during assignments. You can click this link: https://www.dhcs.ca.gov/WhatisHIPAA.aspx to learn about HIPAA, a law that pertains to your rights to confidential medical treatment.
Any breach in confidentiality must be treated seriously by interpreters and agencies alike – perhaps by creating protocols in a privacy and confidentiality policy to address and discipline anyone violating it.
Telephone interpreting provides an affordable and practical solution for businesses, organizations, and individuals needing language access with non-English speaking individuals.
Offering on-demand interpretation in over two hundred languages and dialects, with a fast and cost-effective turnaround means that people all over the world can access the services they need. Time is of the essence when serving large quantities of business transactions requiring interpreter support.
Telephonic interpreting offers many benefits, yet its downsides must also be considered carefully. Body language and facial expressions may become lost when communicating via phone interpretation; background noise can interfere with calls making it hard for interpreters to be clearly heard. Fortunately, there are steps you can take to help mitigate these issues.
Headphones or microphones could improve audio quality as a solution. You can visit this site for more tips on how you can improve the sound quality of your phone. You should also ensure your organization utilizes a trusted interpreter service that adheres to federal and state laws when selecting interpreter service providers.
Reliability
Telephone interpreter services offer fast, simple, and cost-effective language assistance for many industries ranging from courts and law firms to government agencies, healthcare providers, insurance companies, financial institutions, immigration service providers, and immigration service providers.
These services may either be automated or operator-led services; automated options use an Interactive Voice Response (IVR) application that converts spoken or keyed Dual Tone Multi-Frequency (DTMF) data into requests to connect to an interpreter using unique language codes; on the other hand, operator-led telephone interpreter services utilize customer care staff who answer calls to collect the necessary information. Then, they connect the caller to an interpreter for appropriate language assistance.
Based on your organization’s specific requirements, you may decide to contract a telephonic interpretation provider who specializes in specific languages like French, Arabic, Chinese, or Spanish.
Their experts can quickly connect you with an interpreter for an uninterrupted and top-quality experience; additionally, they provide support services in their native tongue, so customers or clients feel at ease and confident using your products or services.
When an individual is arrested at any hour of day or night, they often need help from a telephone interpreter to understand what charges have been laid and how to post bail. This can ensure they are treated fairly by the police.
Flexibility
Telephone interpretation services allow you to connect with an interpreter via telephone or video call.
The process is quick and simple – all it takes is dialing the appropriate number and providing your language code when asked; after which, your conversation can continue as usual without needing to schedule a conference room or hire an interpreter directly, saving both time and money in the process.
Telephone interpreting enables you to overcome language barriers at unscheduled moments throughout the day and night, such as medical emergencies occurring at 3:00 AM that need an interpreter. Telephonic interpreting services provide invaluable assistance.
Utilizing a telephone interpreting service can help your business avoid communication problems and losing customers due to language barriers. By connecting you directly with an interpreter in real-time, this service creates an avenue to engage customers more meaningfully and foster interactions with positive outcomes.
Rhydian Choi 
Nicola Holder