Home Tech In-house Administrator or a Managed IT Service Provider – what is better for your business?

In-house Administrator or a Managed IT Service Provider – what is better for your business?

by Edvard Berlusconi

At some point, your company will require an IT expert that will meet your company’s increasing needs, hence, should you choose to hire someone and run the operation in-house, or should you outsource it? In order to get that competitive edge, businesses are increasingly becoming dependent on IT to optimize and support processes. Without proper IT systems in place, your business can be at risk for low productivity and negative things that can affect your overall performance. In this article, you will be able to read about the pros and cons of in-house IT and IT outsourcing. Let’s take a look:

In-house IT: Pros

  1. Availability – having an in-house expert or team means that they will always be available when emergency issues like security threats and system crashes occur. Having an expert at the company means that they can solve the problem immediately.
  2. Retain Talent – you will be able to ensure that your IT staff is trained properly.
  3. Control – you will be able to monitor the costs which will not grow since the salaries will remain the same.
  4. Communication – you can easily communicate with your staff and create more engagement between the staff that works on the same project, hence, that can help with bigger ideas and progression.

Img source: acq-intl.com

In-house IT: Cons

  1. Cost – hiring a whole team of IT experts can be an expensive endeavor. They will need to receive regular salaries and regular training, hence, the costs connected to having an in-house team grow.
  2. Time – companies that have smaller IT departments often have high priority tasks that need to be addressed right away. Hence, that can easily overwhelm the whole team, which can cause lower productivity.
  3. Security – if your business can only afford only one IT staff member, they will hold a wide range of sensitive data in their hands. It is important to consider that the IT staff has time to monitor security risks, if they do not, your business can be at risk.
  4. Expertise – one IT specialist might not have the skills to perform the necessary tasks or plan the future of your IT strategy. Hence, they might not be able to solve some problems that occur.

Outsourcing IT: Pros

  1. Expertise – if you find an MSP that is an expert in your industry, you will see that there are various benefits when it comes to solving problems. An experienced MSP will have knowledge, tools, and monitoring systems needs to provide effective solutions.
  2. Infrastructure – when you outsource, you will not have to invest in the hardware or software necessary for a specific task and you will be able to benefit from the experience that comes with hiring an MSP.
  3. Support – Outsourcing IT will continue to earn your business every day, hence, your company can receive benefits 24/7, 365 days a year.
  4. Cost – according to the experts from Compunet Infotech, hiring an MSP is a cost-effective solution of gaining a wide range of skilled professionals that will be able to provide you with solutions to the issues that you have.

Img source: Easyworknet.com

Outsourcing IT: Cons

  1. Security – since your company’s sensitive data will be exposed to someone who is outside your business, it is important that you read the contract in detail and address ant legal requirements that you might have.
  2. Style clash – it can be difficult to find an MSP that is perfect for the size of your company.
  3. Communication – MSPs will spend some time at your business each week, however, most of the problems will be handled remotely, but, you might not like the lack of communication.
  4. Availability – an MSP is available to you 24/7, but, if they need to be on-site, you might need to wait for them to arrive.


All companies have a wide range of options when it comes to solving their IT problems. However, for most companies, outsourcing their IT needs that they have is the best thing to do. It will allow your business to stay focused on their business tasks, it is cost-effective, and you will have the necessary expertise and flexibility.