Home Travel How to Make Your Airbnb Guests Feel Comfortable and Secure

How to Make Your Airbnb Guests Feel Comfortable and Secure

by Susan Seymour

When you think of Airbnb, the first thing that probably comes to mind is a fun and unique experience. After all, this platform is all about giving people the opportunity to explore new places and meet new people.

But what if something unwanted came along during your stay? What if someone broke into your apartment or stole something? From creating an intruder protocol to ensuring your property is properly secured, read on to learn everything you need to make your guests feel at ease during their stay.

How to make your Airbnb guests feel comfortable and secure

If you want your Airbnb guests to feel comfortable and secure, there are a few things you can do. First, make sure you have the right security precautions in place. Second, make sure your accommodation is clean and well-maintained. Finally, be a good host and make sure your guests feel welcome and appreciated.

When it comes to security, make sure you have proper locks on all of your doors and windows, as well as surveillance cameras that can capture footage of any suspicious activity. Additionally, always keep an eye on your guests’ belongings— the best safe for Airbnb guests can be found here.

While it’s important to keep your rooms clean, don’t go overboard. Just because someone is staying in your home doesn’t mean they deserve to live in a barren wasteland. Be sure to take the time to tidy up and leave the place looking just as you found it. This will show your guests that you take care of things when they’re not living in the home themselves—a valuable trait for any host!

Update the décor.

AirBnBs are all about giving guests an authentic experience—which means making sure everything looks like it does on the website! Change out old light fixtures for more modern ones and update wallpaper or bedding to give your space personality. And don’t forget to add welcoming touches like fresh flowers or candles in the room.

Source: freepik.com

Set up tight quarters rules accordingly…

If part of your goal is to create a cozy Airbnb space, be sure to set strict rules about how much space each guest is allowed. For example, limit guests to one bed per room and make sure all furniture is within reach. And be sure to ask guests to leave any large items like couches and chairs outside the room.

….or go all out with a private suite!

If you have the space and money, consider hiring a professional designer to help you create an airBnB suite that’s perfect for your needs. They can help you find furniture that works well together, design a layout that best uses your space, and come up with creative ways to accommodate more guests.

Make sure your home has all the amenities required by guests. From TV channels to Wi-Fi providers, it’s important to have all the amenities necessary for a comfortable stay so that guests don’t have to go looking for them elsewhere (or miss out on what might be happening in the area). This means having enough towels, linens, pots/pans, and other kitchen essentials available.

Finally, remember to be a good host! Make sure you greet your guests when they arrive and offer them coffee or tea and try to get to know them a little bit so they feel welcome and appreciated. If there are any problems with the guest’s stay (for example, if they can’t get into the property or their room is dirty), be sure to take care of them as quickly and efficiently as possible.

Source: freepik.com

How to protect your Airbnb property

Airbnb is a great resource for finding rental properties, but it’s important to take some steps to protect your property and make your guests feel comfortable. Here are five tips:

1. Lock up your doors and windows: Make sure all the gates and locks on your property are in good working order. Airbnb offers a range of security features, including locking away personal information like passwords, so make sure you have everything you need to use them.

2. Keep an eye on the cameras: Have security cameras installed in or around your property. This can help identify any potential problems or issues before they become serious.

3. Respond to complaints quickly: If you receive a complaint about the condition of your property, respond as soon as possible. Not responding may encourage further complaints, which could lead to bad press and decreased business for you.

4. Don’t be afraid to ask for help: If something seems suspicious or out of the ordinary, don’t hesitate to ask for assistance from local law enforcement officials. They can provide valuable insights into what might be happening in your neighborhood and help keep your guests safe.

5. Warn guests about scams: Before anyone arrives at your property, make sure they understand that scammers target Airbnb users looking for easy money; never give away personal information, send money without seeing a host’s ID card or let someone inside who you don’t know well (including people you meet through Airbnb).

How to deal with common Airbnb complaints

If you’re like most Airbnb hosts, you’ve probably encountered a situation where one of your guests has had a negative experience. Here are some tips on how to handle common Airbnb complaints and make your guests feel comfortable and secure.

Source: freepik.com

Make sure your profile is up to date

The first step is ensuring that your profile is up to date and accurately represents what you offer as an Airbnb host. This includes accurate pictures, detailed descriptions of your property, and making sure the listing includes all the necessary information like contact details, directions, and parking info.

Communicate effectively with your guests

When a guest contacts you about an issue or question, it can be frustrating if you don’t have all the information they’re looking for. Make sure to keep track of all the questions your guests ask about your property, the area around it, and how to get there. If there’s anything specific that you think they might need help understanding, be sure to include it in your communication strategy.

Offer refunds or alternate accommodations if necessary

If a guest has had a negative experience at your property, it’s important that you take action to ensure their experience was as positive as possible. In some cases, this may mean offering them a refund or putting them in touch with other Airbnb properties that might fit their needs better. If something goes wrong during their stay (for example they discover an issue with the property), be prepared to provide accommodations elsewhere.

Source: freepik.com

Be prepared to address any concerns or complaints

If a guest has had a negative experience, it’s important that you address their concerns as soon as possible. This means being clear about what happened, what you’re doing to make things right, and how you’re going to prevent this from happening again. It can also help if you have policies in place that outline how guests can contact you if they have issues.

Follow Up With Guests

If you hosted a great Airbnb stay and the guest enjoyed their stay, make sure to follow up with them! Here are some tips on how to do just that:

Send a Thank You Email

First and foremost, send a thank you email to your guests after they’ve checked out. This will help show that you appreciated their stay and make them feel valued. In your email, be sure to include a link to your profile page so the guest can leave you a positive review if they’d like.

Send an Invitation for a Follow Up Visit

If you’re interested in following up with your guests further, send them an invitation for a follow-up visit. This will give you the opportunity to ask them about their experience, see if there’s anything else you can do for them, or simply catch up. Be sure to include the dates and time of the follow-up visit in your invitation so that your guests know when to expect it.

Send Them Fun Photos from Their Stay

One of the best ways to show your gratitude is by sending fun photos from their stay! This will show that you appreciated all of their hilarious moments and really got to know them as people. Include a few personal pics too – this will really put your guests at ease and foster good relations between you two going forward!

Source: freepik.com


As the owner or manager of an Airbnb property, it is your duty to ensure that your guests feel comfortable and secure during their stay. That means taking measures such as verifying ID, canceling reservations that don’t meet your criteria, and communicating with guests before and after their stay. By following these simple tips, you can make sure that each guest has a positive experience while staying in your home.